Refund policy

At Lantern Light Coffee Company, we want you to be completely satisfied with your order, whether you're brewing our coffee on the trail or sipping it from one of our tumblers.

Coffee Products: Because our coffee is roasted fresh to order, we cannot accept returns on any coffee products for food safety reasons. However, if your coffee arrives damaged, or if you received the wrong roast, please let us know within 7 days of delivery. We will gladly send a replacement or issue a full refund to make it right.

Merchandise & Drinkware: We stand by the quality of our gear. We accept returns on standard merchandise within 30 days of delivery.

• To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

• Items that include custom personalization, such as a specific name or text, will be final sale and cannot be returned unless they arrive defective.

Damages and Order Issues: Please inspect your order as soon as it arrives. If a tumbler is dented in transit, a coffee bag is torn, or you receive the wrong item, please email us immediately at contact@lanternlightcoffee.com. Please include your order number and a photo of the damaged item/packaging.

How to Start a Return: To initiate a merchandise return, email us at contact@lanternlightcoffee.com with your order number. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds: Once we receive and inspect your returned merchandise, we will notify you if the refund is approved. If approved, you will be automatically refunded on your original payment method. Please remember it can take a few business days for your bank or credit card company to process and post the refund.